betpk Privacy Policy

1. Data Controller Information

betpk ("we," "us," "our," or the "Company") is the data controller responsible for your personal information collected through the betpk.cam website and all associated services. betpk operates under the PAGCOR regulatory framework and is committed to protecting the privacy and personal data of all players in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as enforced by the National Privacy Commission (NPC) of the Philippines.

betpk has appointed a dedicated Data Privacy Officer (DPO) to oversee compliance with this Privacy Policy and applicable data protection laws. Contact details for the DPO are provided in Section 13 of this policy.

2. What Data We Collect

betpk collects personal information that is necessary to provide our gaming services, comply with regulatory obligations, and protect the integrity of our platform. The categories of data we may collect include, but are not limited to:

2.1 Identity and Account Data

• Full legal name (first, middle, last);
• Date of birth (to verify 21+ age eligibility);
• Gender;
• Nationality and country of residence;
• Government-issued ID number (e.g., Philippine Passport number, Driver's License number, UMID, PhilSys National ID);
• Username and encrypted password;
• Account registration date and timestamp.

2.2 Contact and Communication Data

• Primary email address;
• Mobile phone number (for OTP verification and account security);
• Residential address, including barangay, city/municipality, province, and postal code;
• Records of all communications between you and betpk support (live chat transcripts, emails).

2.3 Financial and Transaction Data

• GCash mobile number or Maya account details;
• Bank account details (BPI, BDO, Metrobank, or other registered banks);
• Transaction history including deposits, withdrawals, bonuses, and adjustments;
• Payment method types used and transaction amounts in Philippine Pesos (PHP);
• Source of funds declarations (for large transactions as required by AMLC regulations).

2.4 Technical and Usage Data

• IP address and approximate geolocation;
• Device type, operating system, and browser version;
• Session timestamps, login history, and session duration;
• Pages visited, games played, bet history, and in-platform behavior;
• Cookies and similar tracking technology data (see Section 10).

2.5 KYC Verification Documents

• Scanned or photographed copies of government-issued photo IDs;
• Proof of address documents (utility bills, bank statements);
• Selfie verification images;
• Any additional documents requested during enhanced due diligence.

2.6 Responsible Gaming Data

• Self-exclusion requests and durations;
• Deposit and loss limits you have set;
• Reality check and session time limit preferences;
• Problem gambling self-assessment responses (if voluntarily completed).

3. How We Collect Your Data

betpk collects your personal information through the following means:

• Registration: Information you provide when creating a betpk account;
• KYC Verification: Documents uploaded during identity verification;
• Transactions: Data generated when you make deposits or withdrawals;
• Platform Usage: Automatically collected through cookies, logs, and analytics as you interact with betpk;
• Customer Support: Information shared when you contact betpk via live chat, email, or any support channel;
• Third-Party Providers: Data received from payment processors (e.g., GCash, Maya, BPI) and identity verification services to confirm your identity and process transactions;
• Regulatory Sources: Information from PAGCOR, AMLC, or other regulatory bodies as required by law.

4. How We Use Your Data

betpk uses your personal data for the following purposes:

Purpose	Description
Account Management	Creating, managing, and maintaining your betpk account; verifying your identity and age (21+ requirement).
Service Delivery	Processing deposits and withdrawals; enabling access to games, live dealer tables, and sports betting.
Legal Compliance	Complying with PAGCOR regulations, Anti-Money Laundering Act (AMLA), Data Privacy Act of 2012, and other applicable Philippine laws.
Fraud Prevention	Detecting and preventing fraud, money laundering, bonus abuse, and unauthorized account access.
Customer Support	Responding to your inquiries, complaints, and support requests promptly.
Responsible Gaming	Monitoring gameplay for signs of problem gambling; enforcing self-exclusion and account limits as requested.
Marketing (with consent)	Sending promotional emails, SMS notifications, and bonus offers — only where you have opted in to receive marketing communications.
Platform Improvement	Analyzing usage patterns and technical data to improve betpk's performance, features, and user experience.
Security	Protecting betpk systems, player data, and financial transactions from unauthorized access and cyber threats.

betpk does not sell your personal data to third parties. We do not use your data for any purpose other than those described in this Privacy Policy without first obtaining your explicit consent.

5. Legal Basis for Processing

Under the Data Privacy Act of 2012 (RA 10173), betpk relies on the following legal grounds for processing your personal information:

• Contractual Necessity: Processing is necessary to fulfill the contract between you and betpk (account registration, game access, payment processing);
• Legal Obligation: Processing is required to comply with PAGCOR regulations, AMLA obligations, NPC directives, and other applicable laws;
• Legitimate Interest: Processing is necessary for fraud detection, security monitoring, and responsible gaming enforcement;
• Consent: Where you have explicitly opted in to receive marketing communications or non-essential data processing activities. You may withdraw consent at any time by contacting support or updating your account preferences.

6. Who We Share Your Data With

betpk may share your personal information with the following categories of third parties, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

6.1 Payment Processors

We share transaction-related data with payment service providers including GCash, Maya, GrabPay, BPI, BDO, Metrobank, 7-Eleven CLiQQ, Coins.ph, and USDT TRC20 processors to facilitate deposits and withdrawals. These providers process your financial data in accordance with their own privacy policies and applicable Philippine financial regulations.

6.2 Identity Verification Partners

betpk uses third-party KYC and identity verification services to verify your government-issued ID documents, conduct liveness checks, and perform background screening as required by PAGCOR and AMLA regulations.

6.3 Regulatory and Government Authorities

betpk is legally obligated to disclose certain player information to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), the Bureau of Internal Revenue (BIR), and other Philippine government agencies upon receipt of a lawful request, subpoena, court order, or regulatory directive. We will notify you of such disclosures where legally permitted to do so.

6.4 IT and Platform Service Providers

betpk works with trusted technology vendors for cloud hosting, game platform providers, customer support software, and cybersecurity services. These vendors act as data processors and are bound by strict data processing agreements that prohibit them from using your data for any purpose other than providing services to betpk.

6.5 Professional Advisors

betpk may share relevant personal data with lawyers, auditors, and compliance consultants where necessary for legal advice, dispute resolution, or regulatory audit purposes. All professional advisors are bound by confidentiality obligations.

7. Data Retention

betpk retains your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Our standard data retention periods are as follows:

• Active account data: Retained for the duration of your account plus 5 years after closure;
• KYC verification documents: Retained for 5 years after account closure, as required by AMLA regulations;
• Transaction records: Retained for 5 years in compliance with BIR and AMLA record-keeping requirements;
• Customer support communications: Retained for 3 years;
• Technical logs and IP data: Retained for 12 months;
• Marketing consent records: Retained for the duration of your consent plus 3 years.

When retention periods expire, your personal data is securely deleted or anonymized so that it can no longer be linked to you as an individual.

8. Data Security

betpk takes data security seriously and employs a range of technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• SSL/TLS encryption for all data transmitted between your device and betpk servers;
• AES-256 encryption for sensitive data stored at rest, including passwords and financial information;
• Two-factor authentication (2FA) available for all player accounts;
• Firewalls and intrusion detection systems to monitor and block unauthorized network access;
• Regular security audits and penetration testing by independent cybersecurity firms;
• Access controls limiting employee access to personal data on a strict need-to-know basis;
• Staff training on data protection, AMLA compliance, and responsible gaming obligations.

While betpk implements robust security measures, no system is completely immune to security threats. In the event of a personal data breach that poses a risk to your rights and freedoms, betpk will notify the National Privacy Commission (NPC) within 72 hours of becoming aware of the breach, and will notify affected players without undue delay, in accordance with NPC Circular No. 16-03.

9. Your Rights Under Philippine Law

Under the Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by betpk:

• Right to be Informed: The right to know that your personal data is being collected and processed, and for what purposes;
• Right to Access: The right to request a copy of the personal data betpk holds about you, along with information about how it is processed;
• Right to Correction: The right to request correction of inaccurate, incomplete, or outdated personal data;
• Right to Erasure or Blocking: The right to request deletion or suspension of processing of your personal data under certain circumstances (subject to legal retention requirements);
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes at any time;
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, and machine-readable format;
• Right to Damages: The right to be indemnified for damages sustained due to inaccurate, incomplete, outdated, false, or unlawfully obtained personal data;
• Right to File a Complaint: The right to file a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact betpk's Data Privacy Officer using the contact details in Section 13. We will respond to all verified rights requests within 15 business days. Some requests may take up to 30 days where additional investigation is required.

10. Cookies and Tracking Technologies

10.1 What Are Cookies

Cookies are small text files stored on your device when you visit betpk. They help us recognize your browser, remember your preferences, keep you logged in, and understand how you use our platform. We also use similar technologies such as web beacons, pixels, and local storage for equivalent purposes.

10.2 Types of Cookies We Use

• Essential Cookies: Required for the betpk website to function correctly. These include session cookies that keep you logged in and security cookies that prevent cross-site request forgery. You cannot opt out of essential cookies;
• Analytics Cookies: Help us understand how players use betpk by collecting anonymized data about page visits, session lengths, and navigation patterns. This data is used to improve our platform;
• Functionality Cookies: Remember your preferences such as language settings, game display options, and notification preferences;
• Marketing Cookies: Used to deliver relevant promotions and track the effectiveness of our marketing campaigns. These are only set if you have consented to marketing communications.

10.3 Managing Cookies

You can control non-essential cookies through your betpk account privacy settings or through your browser settings. Most modern browsers allow you to block or delete cookies. Note that disabling certain cookies may affect the functionality of betpk services. Clearing your cookies will log you out of your betpk account.

11. Minors and Age Restrictions

betpk strictly prohibits persons under 21 years of age from registering, depositing, or playing on our platform. This age restriction is enforced in compliance with Philippine law and PAGCOR regulations governing online gambling. betpk does not knowingly collect personal data from individuals under 21 years of age.

If betpk becomes aware that it has collected personal data from a person under 21, the relevant account will be immediately closed, all funds will be returned to the payment method used for deposit, and all associated personal data will be permanently deleted from our systems, except where retention is required by law.

If you are a parent or guardian and believe that a minor has created a betpk account, please contact our Data Privacy Officer immediately using the details in Section 13.

12. Changes to This Privacy Policy

betpk reserves the right to update, modify, or revise this Privacy Policy at any time to reflect changes in our practices, applicable laws, or regulatory requirements. When we make material changes to this policy, we will:

• Update the "Last Reviewed" date at the top of this policy;
• Display a prominent notice on the betpk website informing registered players of the update;
• Send an email notification to registered players where the changes materially affect their rights or our data processing activities.

Your continued use of betpk services after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree to the revised policy, you must cease using betpk services and contact support to request account closure.

13. Contact the Data Privacy Officer

For all data privacy inquiries, rights requests, complaints, or concerns, please contact betpk's designated Data Privacy Officer:

• Data Privacy Officer: betpk Compliance Department
• Email: [email protected] (subject line: "Data Privacy Request")
• Live Chat: Available 24/7 on betpk.cam — ask to be transferred to the Data Privacy team
• Mailing Address: betpk Gaming Services, Data Privacy Office, Metro Manila, Philippines

You also have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines if you believe betpk has not adequately addressed your data privacy concerns. The NPC can be reached through their official website at privacy.gov.ph.

This Privacy Policy is published in compliance with the Data Privacy Act of 2012 (RA 10173), its Implementing Rules and Regulations (IRR), and all relevant National Privacy Commission issuances. betpk is committed to continuously improving our data protection practices to safeguard the privacy and rights of every Filipino player on our platform.